Privacy Policy

Matrix Distribution ("we", "us") respects your privacy. This policy explains what personal information we collect when you use matrixdistribution.co.uk or buy from us, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Matrix Distribution, Unit 1, Dalziel Road, Inveraldie, Dundee, DD4 0RH. We are the data controller for the personal information described in this policy.
Contact: sales@matrixdistribution.co.uk · +44 7540 634508

Information we collect

• Order and account details: your name, delivery and billing address, email address, phone number, the products you buy, and your order history.
• Payment information: payments are processed securely by our payment providers (for example Shopify Payments and PayPal). We do not see or store your full card details.
• Enquiries: information you give us through our contact and quote forms, by email or by phone, such as your company name, project requirements, quantities and delivery postcode.
• Newsletter: your email address, if you subscribe.
• Website usage: technical information such as your IP address, browser, device and the pages you visit, collected through cookies and similar technologies.
• Reviews: if you leave a product review, your name and review content.

How we use your information, and our lawful basis

• To process and deliver your order, take payment and provide after-sales support. Lawful basis: performance of a contract.
• To reply to your enquiries and quote requests. Lawful basis: legitimate interests, or steps taken at your request before a contract.
• To send order updates and delivery notifications. Lawful basis: performance of a contract.
• To send marketing emails about new products and offers, only if you have opted in. You can unsubscribe at any time using the link in any email. Lawful basis: consent.
• To run, secure and improve our website, and to prevent fraud. Lawful basis: legitimate interests.
• To keep accounting and tax records. Lawful basis: legal obligation.

Who we share your information with

We only share personal information where needed to run our business, and never sell it. We share it with:

• Shopify, which hosts our online store and processes orders on our behalf.
• Payment providers, to take payment securely.
• Couriers and delivery partners, who receive your name, address and phone number to deliver your order.
• Service providers that help us run the business, such as email, reviews and website analytics tools.
• Professional advisers and authorities, where required by law.

Some of these providers may process data outside the UK. Where they do, appropriate safeguards, such as UK adequacy regulations or approved contract clauses, are in place.

Cookies

Our website uses cookies to make the store work (for example to remember your basket), to understand how the site is used, and, if you agree, for marketing. Non-essential cookies are only used with your consent, which you can give or change using the cookie banner.

How long we keep your information

We keep order and accounting records for as long as the law requires (normally six years). Enquiries are kept for as long as needed to deal with them and any follow-up. Marketing data is kept until you unsubscribe.

Your rights

Under UK data protection law you have the right to:

• access the personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete your information
• object to or restrict how we use it
• data portability
• withdraw your consent at any time, where we rely on consent

To use any of these rights, email sales@matrixdistribution.co.uk. We will respond within one month.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to resolve your concern first.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.