Shipping Policy

This policy explains how Matrix Distribution delivers orders placed on matrixdistribution.co.uk. It does not affect your statutory rights.

Where we deliver

We deliver to addresses across the United Kingdom. Some remote areas, including the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands, may carry extra charges or longer delivery times. If this applies to your order, we will contact you before dispatch.

How we deliver

UK-wide orders are sent with our courier service. Every courier delivery is tracked, and you will receive tracking details once your order has been dispatched. We also run weekly deliveries using our own fleet.

Delivery times

Orders are typically dispatched within 2–5 working days, depending on your location and stock availability. We will always contact you to confirm your delivery date. Working days are Monday to Friday, excluding UK bank holidays.

Delivery times are estimates. If we expect a significant delay, we will let you know and you can choose to wait or cancel for a full refund.

Delivery charges

Delivery costs are calculated at checkout based on your postcode and the size of your order. You will see the full cost before you pay.

• Dundee: delivery is charged at £10.
• Free collection: you can collect your order free of charge from our warehouse at Unit 1, Dalziel Road, Inveraldie, Dundee, DD4 0RH. Please wait until we confirm your order is ready before collecting.
• Outwith Dundee you will be told delivery charge when going to the cart. 

Receiving your delivery

• Wall panels, boards and flooring are large and can be heavy. Please make sure someone is available to receive the delivery and that there is safe access to the delivery address.
• Deliveries are made to the kerbside or the nearest safe accessible point, unless agreed otherwise.
• If nobody is available, the courier may try again or leave a card with instructions. Repeated failed deliveries may incur a redelivery charge, and we will contact you before any charge is made.

Checking your goods

Please check your delivery as soon as possible. If anything is damaged, missing or incorrect, contact us within 48 hours of delivery with your order number and photos, so we can raise it with the courier and put it right quickly. This does not limit your legal rights if goods are faulty or not as described.

If the packaging is visibly damaged when it arrives, please note this with the courier when you sign for it, if possible.

Ownership and risk

Responsibility for the goods passes to you when they are delivered to you, or to someone you nominate, or when you collect them. Ownership passes to you once we have received full payment.

Contact us

Need help with your delivery or want to arrange a specific time? Get in touch:
Email: sales@matrixdistribution.co.uk
Phone: +44 7540 634508
Address: Unit 1, Dalziel Road, Inveraldie, Dundee, DD4 0RH